Refund Policy
Overview
- Purpose: This policy outlines the conditions under which customers can return products and request refunds, ensuring transparency and customer satisfaction.
Refund Eligibility
- Time Frame: Products must be returned within 30 days of purchase for a full refund.
- Condition: Items must be unopened and in their original packaging. Opened or used products are not eligible for refunds.
Process for Requesting a Refund
- Step 1: Contact our customer service team via the provided contact form or email with your order details.
- Step 2: Await confirmation and instructions for returning the product.
- Step 3: Send the product back to the address provided by our customer service.
Refund Issuance
- Timing: Refunds will be processed within 7-10 business days upon receipt of the returned item.
- Method: Refunds will be issued to the original method of payment unless otherwise specified.
Exceptions
- Non-Refundable Items: Certain items may be excluded from returns, such as limited edition products or special orders.
Additional Information
- Customer Support: For any queries related to refunds or returns, please reach out to our support team, available Monday through Friday, from 9 AM to 5 PM.
